Privacy Policy

• We collect the minimum amount of data necessary to deliver safe, efficient, and seamless on-site vehicle services.
  
  Personal Information
  Members: Name, work email, vehicle details (make/model or VIN), appointment history, optional alias or nickname
  Companies: Company name, point-of-contact, service location info
  Vendors: Business name, certifications, service preferences, technician aliases
  
  Location Information
  Service zone geofencing (public parking lots, coworking spaces, etc.)
  Location data only used to verify technician arrival and appointment completion
  Payment Information
  

We may use the information we collect for the following purposes:

• To provide and improve our products and services.
  

• To communicate with you about your account, inquiries, and customer support requests
  

• To personalize your experience and deliver targeted content and advertisements.
  

• To analyze trends, track usage data, and improve the performance and functionality of our website and services.
  

• To comply with legal obligations and enforce our terms and policies.
  

We may share your information with third parties for the following purposes:

Coordinate and deliver scheduled vehicle services
Authenticate accounts and roles (member, company, vendor)
Communicate updates (SMS, email, or in-app)Improve service timing, efficiency, and personalization
Maintain records for ESG, insurance, and safety compliance
Prevent fraud, misconduct, or off-platform misuse

We only share what’s necessary — no unnecessary exposure.
‍
A. Vendors
Receive service requests with vehicle details and member alias (not full name)No access to member home address or personal phone number
B. Employers
May receive anonymized service metrics or aggregated reports
No access to individual payment or diagnostic history unless explicitly consented by the member
C. Third-Party Service Providers
For payment processing, authentication, data storage, etc.
Bound by strict data handling and confidentiality agreements
D. Legal Requirements
We may disclose data to comply with legal obligations or to protect our rights and users’ safety

Our website uses cookies for:
Authentication and session security
Traffic analytics and performance improvements
You can control cookie settings through your browser.

Security
We implement industry-standard security measures, including:
End-to-end encryption (SSL/TLS)Role-based access controls
Privacy-by-design architecture (aliases, limited data exposure)
Regular audits and vendor security reviews

You have the right to:
Access the data we store about you
Request corrections or deletions
Withdraw consent for non-essential processing
File a complaint with a data protection authority (where applicable)
To exercise your rights, email us at privacy@zitaii.com

You have the right to access, correct, or delete your personal information. You may also opt-out of receiving promotional communications from us by following the instructions provided in such communications.

Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations.
When we do, we’ll post the revised version with a new effective date.